Career Opportunities

Customer Service/ Product Support

Points North, a Duluth technology company, seeks a Product Support person to manage customer accounts through training, implementation and ongoing support for their software solutions. Must have strong organizational and Microsoft Office skills.  Excellent communication, phone, and problem solving skills are required. Responsible for quality assurance and recommending product enhancements. Experience in web-based training techniques/systems a plus. Requires a degree in associated field or equivalent experience. Competitive salary and excellent benefits package.  EOE

For confidential consideration, please send or email a resume and cover letter to careers@points-north.com or 371 Canal Park Drive, Suite 210, Duluth, MN 55802.

The position descriptions below are common positions at Points North.

Software Engineer/Developer

Developers design, code, test, debug and document web and client applications.  They perform requirements analysis and documentation, data analysis and quality assurance.  Points North uses C#.Net development tools.

Qualifications

  • Solid experience with data analysis, SQL Server, .NET development, Entity Framework, Telerik controls, and TFS
  • Good understanding of design and implementation of both client and web software
  • IIS web server configuration – IP addressing, application pools
  • Understanding of all aspects of a software development lifecycle
  • Ability to analyze and document project requirements
  • Encryption technology – SSL, signing, data encryption
  • SQL Server database server configuration - maintenance plans, security, accessibility
  • SQL database creation and management - relational design, data mapping, auditing
  • Proficiency with Microsoft Office products (Word/Excel/Outlook/PowerPoint/Access/Visio)
  • Proficiency with Team Foundation Software - Source Control Application
  • Ability to work effectively in both team and individual environments
  • Strong customer service skills
  • Ability to handle multiple tasks and projects
  • Good judgment in proactively identifying issues and recommending solutions
  • Bachelor’s degree in Computer Science or other technical degree plus relevant work experience

 To apply for this position, please send your resume and cover letter to careers@points-north.com

Customer Support Specialist

The position of Customer Support Specialist works directly with customers who purchased software from Points North to train and deploy these products.  Responsibility for the relationship with YMCA and YWCA organizations throughout the country as well as McDonald’s franchisees is an integral part of this position.  Customer support, enhancing products through suggestions and capturing customer feedback, as well as testing and documentation are also critical functions.

  • Implement software to clients through web based training, support and by following implementation processes.
  • Work closely with partners/payroll providers to facilitate customer setup
  • Work to enhance and document implementation processes
  • Work with development and product team to offer suggestions for product improvement
  • Complete software testing for developers when requested
  • Develop and/or update user manuals and other product documentation as needed
  • Facilitate incoming support calls through triage/information capture from clients
  • Assume accountability for projects assigned as lead.
  • Perform market and application research as directed, to stay abreast of market and competitor trends
  • Maintain required company data input for business reporting systems and data files including daily time tracking in company provided systems.

Qualifications

The position requires either a degree in associated field or demonstrated equivalent experience.

  • Desire to keep informed of ongoing technology with strong experience in Microsoft Office. (PowerPoint Word/Excel/Outlook/PowerPoint)
  • Ability to work in a fast paced environment, meeting deadlines and scheduled deliverables.
  • Strong organizational skills
  • Effectively work with diverse departmental  teams as well as individual environment
  • Prioritize and handle multiple tasks and projects simultaneously
  • Excellent written and oral communication skills with presentation and customer service skills a must including strong client management skills.
  • Experience in software application testing
  • Experience in training customers on software applications
  • An understanding of business software applications relationship to end user needs such as payroll, time and labor, and record retention applications. 
  • Experience in remote web-based training techniques and systems

To apply for this position, please send your resume and cover letter to careers@points-north.com.

Marketing Coordinator

The position of Marketing Coordinator works with both business partners and customers. This person provides input on how to increase market share and visibility. Development and maintenance of web sites and company marketing materials and event planning are critical functions.

  • Identify, propose and develop marketing campaigns and accompanying materials
  • Analyze and report results of marketing efforts 
  • Participate in sales planning meetings and provide ideas to increase business 
  • Coordinate events for national conferences and prepare collateral
  • Coordinate co-marketing campaigns with business partners 
  • Develop company product documentation, including copy writing responsibilities 
  • Design, develop, and analyze company and product web sites 
  • Set and manage timelines and project budgets
  • Conduct web-based presentations of products/solutions to both prospects and partners
  • Complete time tracking daily
  • Travel as required to meet company objectives
  • Perform additional duties as necessary during the course of business to meet company goals

Qualifications

  • Excellent written and oral and interpersonal communication
  • Knowledge of ongoing technology used for marketing initiatives and collateral development
  • Team player and Independent worker
  • Demonstrated initiative
  • Ability to prioritize projects and meet deadlines
  • Proficiency with Microsoft Office products (Word/Excel/Outlook/PowerPoint/Visio/Publisher)  
  • Proficiency with Adobe Photoshop CS3 and Adobe Acrobat 
  • Proficiency with Constant Contact
  • Proficiency with web building tools, such as Intuit WYSIWYG, Dreamweaver, etc.
  • Proficiency with web analysis tools such as Google Analytics
  • Quick learner 
  • Customer service orientation

 To apply for this position, please send your resume and cover letter to careers@points-north.com.

 

 

About Points North

Points North is a nationally-recognized software firm that develops innovative products for a variety of industries. Their solutions provide seamless integration between HR, Payroll and Time & Labor systems allowing companies throughout North America to automate their work-flow processes. Outstanding product delivery combined with world class customer support, allow Points North to point you in the right direction when it comes to data integration solutions. For more information, visit www.points-north.com.

 

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“First of all, we could never have managed the ACA compliance reporting without Who’s Where’s payroll aggregation system. Diocesan wide, we were simply not set up to manage such an endeavor.

The enhancements made for the reporting will save me literally weeks of work preparing for our year end reporting. I am most grateful for the work Points North has done to continue to update their systems.

The staff and support teams have been most patient and helpful both with implementation and with the ACA tax form preparations.”
Marsha Bartek, Human Resources Manager, Diocese of Lincoln, NE
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